Danny has written to the University of London to inform them of issues around understaffing on the Cordant security contract.
I am writing to inform you of a series of issues that security officers have raised with us, which we believe indicate that Cordant may be failing to fulfil its contract with the University.
These issues relate to understaffing on the contract, and the apparent failure of Cordant to supply the hours promised to the client.
Staff have provided numerous instances where cover has not been provided, most notably when staff have been off sick or on annual leave, meaning that shifts have to be covered by existing staff. The consequence of this has been that:
- There has been no break cover officer on numerous occasions.
- Staff have been taken off Senate and Stewart House reception (where the UoL is paying to have two staff on duty) and used to cover elsewhere.
- Patrol officers have been used to cover the Halls and Institutes, meaning that on numerous occasions there has only been one patrol officer on duty instead of two.
- Staff at short notice are moved from their designated shifts and roles to other locations for ‘operational reasons’.
While occasional instances of short-staffing are inevitable, this has happened so frequently that it indicates systemic shortcomings and an under-resourcing of the contract.
Security officers whose pay differentials have been massively eroded and whose desire for talks on pay have been ignored are essentially being asked to cover for the inadequacies of Cordant in running this contract – something which seems to them to be doubly unfair, and which should not be tolerated by the University.
Can you confirm that you will investigate this as a matter of urgency?
University of London IWGB